Mission Still Being Accomplished

• Post By: Greg Crumpton
• Date: January 16, 2018
• Category: Blog
• Tags: #LifeLongLearning, commitment, Customer Sevice, Excellence, greg crumpton, Mission Critical, Skilled Trades

 “To convey to my customers a willing and conscientious effort to be a single-source representative with a desire to share my experience, knowledge and expertise in order to minimize or eliminate the mechanical problems that may be a burden to them.”

John W. Crumpton

Circa 1990

 

Those were the exact words I read from an old, 3-hole punched, piece of notebook paper that my sister handed me recently during a holiday visit.  One of the ladies that worked in the same office as my dad was retiring and she found this; his personal mission statement (see the image) in a file she was boxing up.  There were several she saved from the group my dad was a part of, written back in the day – approximately 30 years ago.

It struck me pretty deeply as I have always known the personal level of service he provided to many in his life.  He wasn’t the most talkative guy on the planet, but he was always doing something for someone.  He was a man of few words and yet, a ton of action, from wood-working, his most enjoyed hobby, or pulling his grandkids around on their scooters.

Throughout his career and his life, these ran in parallel more often than not, he was always trying to help someone.  He was one of the pioneers of the modern-era HVAC Service Technician.

“Yes,” was his typical answer, then he’d figure out a way to get “it” done.  It could be renovating an entire HVAC at an all-female college in Atlanta or taking a group of boys fishing.  He was the guy that all his friends called when things with their projects went south.  He was also the guy in the family that was known for being able to do darn near anything and he raised me to be the same way.

I am tremendously proud of my father.  Proud of what he accomplished in his life.  He was born into family that was just one notch up the scale from a share-cropper’s, working on the farm and then “escaping “ the little south Georgia town for the Army.  He made a good life for us and served many along the way.  We had plenty, but never too much.  He taught values:  Trust, honor and truth to name a few.  He lived and died the same way:  By doing the right things the right way at usually just the right time.

Being a doer is a great thing, for there are always things that need to be done.  Whether those things are for you, your family or others, doers are never done.

As I look at how my time is spent and what I do, I am proud that I have inherited his doer genes. I know how to do a lot of stuff and I am never without plenty to do, both at home or for someone in need.

I have reflected on his words over the last weeks and I now know why my personal challenge coin (see the image) reads: “Striving for Excellence” and “Delivering Real-Life Experience”.         I knew from an early age how I felt, now it’s easy to see why I felt this way, and still do.

Until next time, stay malleable.