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There is Always a Line… for Great Service

There is always a line. That is what I kept seeing and saying to myself every time I drove by the Park Road Shopping Center in Charlotte, NC. Turns out that Shake Shack has just opened a new store there and people are clamoring to get in. On most Saturdays, like many folks, I have […]

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Mission Still Being Accomplished

 “To convey to my customers a willing and conscientious effort to be a single-source representative with a desire to share my experience, knowledge and expertise in order to minimize or eliminate the mechanical problems that may be a burden to them.” John W. Crumpton Circa 1990   Those were the exact words I read from […]

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The Resignation

You’re what? That’s right, eventually we all hear this. A person you have worked hard with, nurtured, tutored, coached, guided, etc. has decided to leave you. Sometimes it’s hard to hear. Actually, most of the time it’s hard to hear. If the person wasn’t performing well or needed help, then you either helped them or […]

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We Are Safe, and Yes, Secure

It’s early, the joy of getting some years behind us is that we sleep really late into the morning …. Not! But, early it was and I had just spent a great night at a dear friend’s house up in a very beautiful part of Virginia with he and his family. Having a few quiet […]

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Emerging Technology

You have undoubtedly heard the Term, “Edge Computing”. Well, what does that mean and why should you care? Consider the amount of data being gathered by Big Box stores, by machines as they talk to one another, by traffic signals, etc. There is just a tremendous amount of data that simply does not need to […]

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How Deep to Dig

Do you ever wonder if you are asking too much, digging too deep or simply have expectations that others seldom seem to meet? The drive for excellence, not equating excellence with perfection here, is an awesome journey for those that are on that path. The challenge comes when we meet people who simply are not […]

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It Isn’t About the Points

“May I have my water?” I asked politely as I finished checking in. “We don’t have any water,” the young man working the front counter responded. “It doesn’t have to be chilled, just a couple of bottles of room temp water is fine,” I said. “We don’t have ANY water,” he relays with a bit […]

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Call of Duty

Have you ever had an obsession that made you absolutely nuts?  Nuts in that no matter how hard you tried, you just couldn’t quit thinking about that “thing” that was consuming you?   For me, this has happened a few times in life.   The first time I remember it happening was when I was […]

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Why Mentor?

December 1997 – my wife goes to a school in the small town south of Charlotte that we had just relocated to.  She meets with the principle and asks, “Is there a family in need that we can help this year?” Being new to the Charlotte community, we wanted to help locally and thought that […]

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Come Together

Why do we come together in a time of national, regional or local tragedy, but we can’t seem to do it daily? DATELINE: October 7, 2016, Carmel, CA enroute to Charlotte, NC I’m watching the news today, seeing the impacts of Hurricane Matthew, viewing video on several social media platforms, and wondering why it takes […]

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