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Staying in Your Lane… Or Not

Greg Crumpton Stay In Your Lane Business Success

Other than swimming, I never heard this term tossed around that much until recently. Today’s meaning, usually in corporate speak, is just mind your business and don’t get involved in things that are not “assigned to you”. This morning I was walking around Charlotte on the way to the office and it just kind of […]

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There is Always a Line… for Great Service

There is always a line. That is what I kept seeing and saying to myself every time I drove by the Park Road Shopping Center in Charlotte, NC. Turns out that Shake Shack has just opened a new store there and people are clamoring to get in. On most Saturdays, like many folks, I have […]

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Mission Still Being Accomplished

 “To convey to my customers a willing and conscientious effort to be a single-source representative with a desire to share my experience, knowledge and expertise in order to minimize or eliminate the mechanical problems that may be a burden to them.” John W. Crumpton Circa 1990   Those were the exact words I read from […]

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The Resignation

You’re what? That’s right, eventually we all hear this. A person you have worked hard with, nurtured, tutored, coached, guided, etc. has decided to leave you. Sometimes it’s hard to hear. Actually, most of the time it’s hard to hear. If the person wasn’t performing well or needed help, then you either helped them or […]

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We Are Safe, and Yes, Secure

It’s early, the joy of getting some years behind us is that we sleep really late into the morning …. Not! But, early it was and I had just spent a great night at a dear friend’s house up in a very beautiful part of Virginia with he and his family. Having a few quiet […]

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The Humble Guide

I was just standing there waiting for my take out order, when my week was made so whole and so complete that I couldn’t quit smiling.    Smiling as in major goof-ball kind of smiling, all the way home.   It had been a great week of travel in California with my bride. We did […]

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Emerging Technology

You have undoubtedly heard the Term, “Edge Computing”. Well, what does that mean and why should you care? Consider the amount of data being gathered by Big Box stores, by machines as they talk to one another, by traffic signals, etc. There is just a tremendous amount of data that simply does not need to […]

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Culture: You Can’t Fake It

by Greg Crumpton Some things you can fake. Friends, resumes, GPA’s while in school, et cetera. These things can be, but are often not, fact-checked. Culture is not an item that fits into this category. What is culture? It’s the feeling you get in your gut when you hear members of families, companies, clubs or […]

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How Deep to Dig

Do you ever wonder if you are asking too much, digging too deep or simply have expectations that others seldom seem to meet? The drive for excellence, not equating excellence with perfection here, is an awesome journey for those that are on that path. The challenge comes when we meet people who simply are not […]

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It Isn’t About the Points

“May I have my water?” I asked politely as I finished checking in. “We don’t have any water,” the young man working the front counter responded. “It doesn’t have to be chilled, just a couple of bottles of room temp water is fine,” I said. “We don’t have ANY water,” he relays with a bit […]

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